Utility Billing FAQs

If the leak has affected your bill (5,000 gallons) over your average bill, you may qualify for an adjustment. Options listed below to submit your Adjustment Form and Supporting Documents.

• Save the adjustment form and supporting documents to your Desktop & Upload to the Utility Billing Drop Box by Clicking Here to Submit Request, which is located at the bottom of the form
• Bring the form and supporting documents to the Utility Billing Department at 302 W Reynolds Street, Plant City FL 33563
• Fax the form and supporting documents to (813) 659-4236

A Customer Service Representative will contact you by email confirming that your request is being processed.

Contact Customer Service at 813-659-4222 or review online if you are registered with Paymentus

Payments are processed:

• City Hall:  302 W Reynolds St
• Online:  http://ipn.paymentus.com/cp/cpfl
  • You can make a one-time payment or register for an online account through Paymentus
    • An online account allows you to make payments at ease; set your account to receive bills via email only; view your history and more
• Pay by Phone (Interactive Voice Response):  1-833-273-3890 Toll Free
• Mail:  P O Box C, Plant City, FL 33564-9003 

Fill out the attached Solid Waste Container Form and submit it by using one of the following options:

• Save the Request to your Desktop & Upload to the Utility Billing Drop Box by Clicking Here to Submit Request, which is located at the bottom of the form
• Fax the form to (813) 659-4236
• Bring it to the Utility Billing Department at 302 W. Reynolds Street, Plant City, FL 33563

A Customer Service Representative will contact you by email confirming that your request is being processed.

Contact Customer Service to provide the location, your new contact information and the date you are requesting services to be discontinued by choosing one of the following options:

• In person:  Utility Billing Department, City Hall, 302 W Reynolds St
• Email:  customerservice@plantcitygov.com
• Mail:  P O Box C, Plant City, FL  33564-9003
• Phone:  813-659-4222
• Fax:  813-659-4236

Monthly

Contact Customer Service at 813-659-4222 and one our representatives will be happy to assist.

The tag is letting you know that we were unable to leave the water on as requested. The meter was indicating movement, so we turned it back off at the meter until you contact us.  Our contact number is 813-659-4222 during business hours and 813-757-9172 after business hours.

If you do not receive your bill within one week of its normal arrival time, contact Customer Service at 813-659-4222 for the bill amount or to request a copy of your latest billing statement.

Failure to receive your bill will not prevent discontinuation of service.

• Services could be disrupted
  • To have services restored, payment for past due balances and fees are required before 4:00 pm during normal business hours
  • Payments made via phone or website would require that you contact Customer Service before 4:00 pm for service restoration
    • If not, services are restored next business day
• Account could be terminated
  • Contact Customer Service at 813-659-4222

Contact Customer Service

• Website:   Utility Billing Rates
• Phone:     813-659-4222
• Email:      customerservice@plantcitygov.com
• In Person: City Hall, Utility Billing Department, 302 W Reynolds St