IT Client Satisfaction Survey

Department name that requested action? *

Name of the person requesting this action? *

What was the name of the technician that helped you on this issue? *

What was the issue reference that you were reporting to IT? *

Please check the rating box that applies *

	Excellent	Good	Fair	Poor	N/A
Was the technician that helped you on this issue helpful? *	Was the technician that helped you on this issue helpful? - Excellent	Was the technician that helped you on this issue helpful? - Good	Was the technician that helped you on this issue helpful? - Fair	Was the technician that helped you on this issue helpful? - Poor	Was the technician that helped you on this issue helpful? - N/A
What was the professional demeanor of the technician that helped you? *	What was the professional demeanor of the technician that helped you? - Excellent	What was the professional demeanor of the technician that helped you? - Good	What was the professional demeanor of the technician that helped you? - Fair	What was the professional demeanor of the technician that helped you? - Poor	What was the professional demeanor of the technician that helped you? - N/A
Did your issue get resolved in a timely manner? *	Did your issue get resolved in a timely manner? - Excellent	Did your issue get resolved in a timely manner? - Good	Did your issue get resolved in a timely manner? - Fair	Did your issue get resolved in a timely manner? - Poor	Did your issue get resolved in a timely manner? - N/A
What is your overall satisfaction in dealing with IT during this issue? *	What is your overall satisfaction in dealing with IT during this issue? - Excellent	What is your overall satisfaction in dealing with IT during this issue? - Good	What is your overall satisfaction in dealing with IT during this issue? - Fair	What is your overall satisfaction in dealing with IT during this issue? - Poor	What is your overall satisfaction in dealing with IT during this issue? - N/A

Please provide any other information you may feel needs to be addressed reference this issue or any other comments you may wish to pass along

Contact Information