Utility Billing Customer Feedback

Customer Service Quality Survey

Utility Billing
302 W. Reynolds St
Plant City, FL 33563
(813)659-4222

Monday - Friday 8:00 AM - 4:45 PM
Tell us how we are doing.
Don't keep it to yourself. After all, you are why we're here!

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Service Provided *

Date of Service

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City Representative Name

Service Address, City, State, Zip Code *

Please check the rating box that applies *

	Excellent	Good	Fair	Poor	N/A
Was your service request taken accurately and professionally? *	Was your service request taken accurately and professionally? - Excellent	Was your service request taken accurately and professionally? - Good	Was your service request taken accurately and professionally? - Fair	Was your service request taken accurately and professionally? - Poor	Was your service request taken accurately and professionally? - N/A
Was the service requested completed in a quality manner? *	Was the service requested completed in a quality manner? - Excellent	Was the service requested completed in a quality manner? - Good	Was the service requested completed in a quality manner? - Fair	Was the service requested completed in a quality manner? - Poor	Was the service requested completed in a quality manner? - N/A
Was the service completed in a timely manner? *	Was the service completed in a timely manner? - Excellent	Was the service completed in a timely manner? - Good	Was the service completed in a timely manner? - Fair	Was the service completed in a timely manner? - Poor	Was the service completed in a timely manner? - N/A
Was the work team helpful and courteous? *	Was the work team helpful and courteous? - Excellent	Was the work team helpful and courteous? - Good	Was the work team helpful and courteous? - Fair	Was the work team helpful and courteous? - Poor	Was the work team helpful and courteous? - N/A
Overall, was the work completed to your satisfaction? *	Overall, was the work completed to your satisfaction? - Excellent	Overall, was the work completed to your satisfaction? - Good	Overall, was the work completed to your satisfaction? - Fair	Overall, was the work completed to your satisfaction? - Poor	Overall, was the work completed to your satisfaction? - N/A

Additional Comments

Your Name

Your Address, City, State, Zip Code

Home Phone

Work Phone

Would you like to be contacted by a Division representative?

Yes

No

302 W Reynolds Street, Plant City, FL 33563 | (813)659-4200

Website Accessibility

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing

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